How A Ride-Hailing Driver Comes To Dominate The World? [EN]: Chapter 112

The Harmony Convoy and Me: Just a Ride-Hailing Driver with a Little Money, What’s the Big Deal? (1)

“The driver is good, but he made me impulsively lose my chance with her. If I’d stayed ignorant, I could have at least gotten close, but now I don’t even have a shot. Consider this a lesson. Just drive well in the future and don’t meddle in other people’s business.”

Seeing this negative review, Yang Chen couldn’t help but laugh.

*This* kind of person is just too clueless. He helped him show off, vent his anger, and recognize the true face of a gold-digging woman. Shouldn’t he be grateful?

How could he repay kindness with enmity?

So, there’s a reason why a simp [a person who does anything for someone they like, often to an excessive degree] becomes a simp. Their thoughts are different from normal people and completely incomprehensible.

At that moment, the system issued a reminder.

“Congratulations to the host for receiving a negative review. The system rewards the host with a Rolls-Royce Cullinan. Please go to the Haicheng Rolls-Royce 4S store to pick up the car.”

He already has a sports car and a sedan, and Yang Chen really needs an SUV.

The Rolls-Royce Cullinan is the pinnacle of SUVs, and the system is indeed very powerful.

In the future, Yu Shishi will need a car to go out and run errands. She can’t always take a taxi every day or drive his sports car.

This reward is very practical.

After dropping off the passenger, Yang Chen called Yu Shishi.

Yu Shishi: “Hello, sir, is there anything I can do for you?”

Yang Chen: “What are you doing now?”

Yu Shishi: “I’ve hired some temporary workers to renovate the garden and swimming pool, and I’m supervising them.”

Yang Chen: “Okay. I just got a car, and you can drive it when you go out. Call me when you’re done, and we’ll go pick it up together.”

Yu Shishi: “Thank you, sir. You’re so kind to me! Hehe… I’ll call you when I’m done.”

Yang Chen: “Okay. You’re busy. Keep an eye on things at the house.”

Yu Shishi: “Okay, don’t worry. I’ve already taken videos and photos of the house. If anything is different after they clean up, I won’t let them leave.”

Well, this girl is very careful.

Yesterday, he got a negative review for making a U-turn against traffic, and now he got another for causing someone to lose their love.

Two consecutive negative reviews mean Yang Chen’s overall rating urgently needs improvement. Either he needs to take a lot of orders in a short period to get good reviews and offset the negative ones, or he needs to eliminate at least one negative review.

Otherwise, his priority for receiving orders will be affected.

Moreover, passengers may actively cancel orders if they see his overall score is very low.

Therefore, running orders isn’t what Yang Chen should be doing now. He needs to find a way to eliminate at least one negative review.

The Bilibili platform has clear regulations (according to the needs of the plot, please do not contact the real platform). Only when the customer complains will the platform automatically pop up an appeal window, and the driver will upload evidence for customer service to review and determine its validity.

If the evidence shows the passenger is obviously at fault—such as having unreasonable or excessive demands, or threatening the driver—customer service will determine the complaint is invalid and eliminate the negative review.

If the evidence doesn’t show the passenger has obvious faults, the driver’s appeal will fail, and the complaint and negative review will be valid. In addition to deducting points, money will also be deducted.

The Harmony Convoy and Me: Just a Ride-Hailing Driver with a Little Money, What’s the Big Deal? (2)

There’s a lot of room for manipulation in this.

Because whether the passenger’s request is excessive and whether the driver’s handling is reasonable completely depends on how customer service judges it.

Except when one party obviously has a major fault, for complaints and negative reviews where both the driver and passenger have problems, customer service can decide whether it’s valid or not.

If the passenger only gives a negative review and doesn’t complain, the Bilibili platform won’t automatically pop up an appeal window.

At this time, the driver needs to actively contact customer service to explain the situation.

If customer service feels the driver doesn’t need to appeal, they’ll reject it directly and give a reasonable explanation.

If customer service feels the driver *does* need to appeal, then they repeat the above operation.

Of course, these rules are displayed publicly, showing that the Bilibili platform is fair, just, and open, doesn’t protect drivers or favor passengers, and bases everything on facts.

However, the Bilibili platform customer service department has an unwritten rule: to favor passengers more in actual handling.

Because the platform’s survival depends on passengers. Without passengers placing orders, having drivers is useless. But with passengers placing orders, there’s no worry about drivers joining.

When necessary, let the driver suffer a little loss, as long as they can coax the passengers to be happy and continue to place orders on the platform.

This is a hidden rule that exists in many industries, not just ride-hailing, but also food delivery, express delivery, and so on.

When there’s a dispute, they first catch their own employees and fine them. Anyway, the employees don’t dare resist in order to support their families.

Customers can’t be offended. They’re still counting on them to place orders.

Because there’s such a hidden rule, having a customer service insider is very important.

Yang Chen was about to send a WeChat message to Liu Xueqing when she sent one.

“Brother Chen, I saw you have two negative reviews. Do you need to appeal?”

See? Having a customer service “friend” is still useful, right?

Yang Chen is also very sensible. He can’t always ask for help and has to give some benefits.

“I was just about to tell you about this. How long is your lunch break?”

“(Smiling face) Hehe… The lunch break is more than an hour. Are you going to treat me to dinner?”

“Yes. If it’s convenient, I’ll treat you to dinner.”

“Okay! 11:40-13:00, you can arrange it, just don’t delay my work in the afternoon. I’ll open the appeal window for you now. You upload the materials, and I’ll review them.”

“Okay.”

Soon, the platform reminded him that the appeal window was open.

Yang Chen quickly sorted out the evidence and uploaded it to Liu Xueqing for review.

Liu Xueqing immediately deleted the negative review from yesterday about asking Yang Chen to go against traffic.

But Liu Xueqing didn’t dare to delete the negative review from the simp just now.

She sent a message to Yang Chen, explaining the reason in detail.

According to the in-car video and audio, there’s no problem with the interior of the car. But because Yang Chen’s car waited a long time downstairs in the apartment, and he and the passenger got out of the car, the in-car video can’t reflect what happened outside the car, and it’s impossible to judge whether there was any behavior harmful to the passenger.

In accordance with the principle of prioritizing the protection of passenger interests, this negative review absolutely can’t be deleted according to the rules. Otherwise, she’ll definitely be punished if the department randomly checks it, and may even be transferred from her position.

If Yang Chen and the passenger had been in the car the whole time, the in-car video would have shown that Yang Chen didn’t

The Harmony Convoy and Me: Just a Ride-Hailing Driver with a Little Money, What’s the Big Deal? (3)

have any fault, and the passenger’s negative review would be malicious and definitely could be deleted.

In short, the bad thing is that Yang Chen and the simp got out of the car.

This also reminded him that he must not get out of the car unless absolutely necessary in the future. And even if he does, he must be in a place where the dashcam and in-car monitoring can capture it.

In fact, Yang Chen knew it in his heart, and he also guessed that the negative review from the simp wouldn’t be easy to eliminate.

Therefore, he thought it would be enough to eliminate one, so it wouldn’t significantly affect the rating.

It wasn’t easy to develop a customer service “friend,” and he couldn’t let her take risks for a negative review. He still had to take a long-term view.

“It’s okay, you can operate according to the rules. I’ll be downstairs at your headquarters later, and you can come down directly when you rest.”

“Okay. Thank you, Brother Chen, for your understanding. Hehe… See you later.”

After resting for a while, Yang Chen continued to take orders and drive.

At noon, he treated Liu Xueqing to a meal to connect with her.

At three o’clock in the afternoon, Yu Shishi called Yang Chen.

The house was already cleaned up, and she could go out now.

Yang Chen was far from home, so he didn’t go back to pick up Yu Shishi and asked her to take a taxi directly to the Haicheng Rolls-Royce 4S store.

Because he was troubled by negative reviews, Yang Chen had to be diligent.

Even when going to the 4S store to pick up the car, he wanted to take an order along the way.

Coincidentally, one of the orders pushed by the system was to go to the Haicheng Rolls-Royce 4S store.

Yang Chen quickly grabbed this order and followed the navigation to find it.

Because the road ahead was under construction, Yang Chen had to detour, which delayed him by two minutes.

When he arrived, Yang Chen called the passenger.

At this time, one of the six women next to him answered the phone.

Yang Chen quickly said: “Hello, this is Bilibili ride-hailing, please come over.”

Saying that, Yang Chen waved to the woman.

Originally, Yang Chen thought only the woman who made the call was taking the ride, but what happened?

Good heavens, all the women came up.

My goodness, you can’t save money like this.

Yang Chen quickly said: “Ladies, are you only booking one car for so many of you?”

The woman who placed the order said: “Yes! It’s fine to squeeze in. There’s no need to book another car.”

Yang Chen was puzzled. These people are going to the Rolls-Royce 4S store. How could they be stingy with this little money?

Looking at them, they’re all dressed as strong, successful women. They shouldn’t be short of money.

Yang Chen quickly explained: “Ladies, I’m sorry. My car is only allowed to carry five people, and if six of you ride together, I’m overloaded.”

The woman who placed the order said: “We’re all in good shape. It’s fine to squeeze in! We’re already in the car, right? We didn’t say anything about you delaying us for eight minutes, and you’re still arguing with us about being overloaded?”

Other women chimed in.

“That’s right! You’re snatching orders for two kilometers. Aren’t you more desperate to make money than us!”

“We didn’t blame you for being late, so don’t blame us for being overloaded.”

“Drive quickly. We’re in a hurry! Hurry up!”

“Isn’t the point of taking a taxi to save money? If we book another car, we might as well drive there ourselves, right?”

…

Damn, the excuse they found is really frustrating.

Yang Chen explained: “The road over there is under construction,

The Harmony Convoy and Me: Just a Ride-Hailing Driver with a Little Money, What’s the Big Deal? (4)

I have to take a detour. Okay, okay, you sit tight. We’ll leave now.”

The woman who placed the order: “That’s more like it. We’re in a hurry. Drive faster.”

Yang Chen hummed.

Overloading is common when driving a ride-hailing car. There are too many people who deliberately make things difficult for drivers in order to save money.

Therefore, Yang Chen had no choice but to compromise.

It’s said that three women make a drama, and six women are two dramas.

They started chattering non-stop from the moment the car started.

“Sister Li, you go first later. Have you memorized all your lines?”

“I’ve memorized them. I’ll recite them to you. Once, I was a housewife who was bullied by my mother-in-law, disliked by my husband, and looked down upon by my children. By chance, I joined the TMD family, and my destiny changed dramatically. After three months of hard work, I finally bought my first Rolls-Royce in my life. New era micro-business new women, career in the left hand, family in the right hand, welcome to join our TMD family. The next one to pick up the car is you!”

“Beautiful! You said it so well. I haven’t memorized it as well as you.”

“Your lines may be a little more difficult than mine. Recite them to us.”

“Once, in order to reduce the burden on the family, I had to choose the cheapest salt to buy. I served my parents-in-law well, I made my husband look decent when he went out, and I made my children eat and dress warmly, and I gave everything for the family. I even borrowed more than one million from my parents’ family to treat my parents-in-law. However, my husband treated me coldly every day because I became a yellow-faced woman and didn’t make money. Later, I divorced him and entered the lowest period of my life. It was then that I joined the TMD family, and it only took me half a year to pick up the first Rolls-Royce in my life. I am just an ordinary member of the TMD family, and I hope that in a year I can pick up a Harmony like our supervisor. Now my ex-husband is begging me to remarry every day, but I am very busy every day. How can I have time to pay attention to him? The former me, he didn’t cherish me; the current me, he can’t afford to climb up to me. Independent women are the most confident, and confident women are the most beautiful. Come on!”

…

Yang Chen was stunned. Is this the legendary Harmony Convoy [a group of people who show off their wealth together]?