‘That was excellent.’
Jun-hoo complimented himself for the first time in a while.
He managed to increase both patient satisfaction and consultation speed. He had caught two rabbits that most people couldn’t.
The method was simple.
First, he listened attentively to the patient and their guardian during the initial consultation.
Patients wanted the doctor to understand where and how much they were hurting.
Jun-hoo listened to the patient’s story with appropriate reactions.
After anticipating the patient’s illness with a few key questions, he ordered the necessary tests.
Then, he finished the consultation by saying they needed to check if surgery was really necessary through the tests.
In the case of follow-up visits…
Unlike the first visit, Jun-hoo would be doing most of the talking.
Patients who had received enough empathy would want the doctor to treat them professionally.
“Professor, that’s amazing. Your consultation speed is incredibly fast, and the patients are very satisfied. What kind of magic did you use?”
As he came out of the consultation room, the outpatient nurse, Hye-jin, was making a fuss.
Jun-hoo smirked.
“It wouldn’t be fun if I told you. Go eat something delicious with Woo-hyun when he’s done cleaning up.”
“Director, you’re the best!”
Hye-jin cheerfully gave him a thumbs up.
Jun-hoo, who had left the consultation room, soon joined Choi Jin-gu.
Choi Jin-gu had a look of displeasure on his face.
He was clearly showing that he didn’t like being with Jun-hoo.
But what could he do?
He should have become the director if he didn’t like it.
Or he should have performed An Byeong-tae’s surgery properly.
‘Professor Choi, I’m going to step on you until you can’t come to your senses. I’ll make you tremble at the sight of my shadow.’
Jun-hoo’s taming of the professors.
The first target was Choi Jin-gu.
Because Choi Jin-gu was the right-hand man and sycophant of Kim Han-sang, the influential figure in the department.
Step. Step.
Jun-hoo walked ahead.
Choi Jin-gu followed at a slight distance.
The two moved to the ward in an atmosphere as cold as the winter wind.
Choi Jin-gu spoke first.
“Director, what are you thinking?”
“About what?”
“I’m talking about An Byeong-tae. It doesn’t seem like he’ll be getting a second surgery. Do you have any special plan?”
“You’ll see.”
Jun-hoo’s answer was cold.
After a short conversation, they arrived at the neurosurgery ward.
Jun-hoo entered the room where An Byeong-tae was. The room was filled with the smell of food, as if lunch had just ended.
Some patients and guardians were picking their teeth with toothpicks.
“What’s going on?”
A guardian who appeared to be An Byeong-tae’s daughter discovered Jun-hoo and Choi Jin-gu first.
She revealed her animosity with a sharp voice.
An Byeong-tae also squinted at the two.
Jun-hoo used Jeong-an [a mystic art that influences the opponent’s mind] for the first time in a while.
His pupils momentarily turned a lake-like blue.
Jeong-an (正眼).
A mystic art that influences the opponent’s mind by imbuing the eyes with internal energy and thoughts.
If used in an evil way.
It could cause the blood flow to reverse and twist, leading to inner demon.
“I sincerely apologize to the patient and guardian once again. The surgery was wrong, and it was all our fault.”
Jun-hoo slowly bent his waist 90 degrees and then straightened up.
It was to maintain the effect of Jeong-an.
“Well, it’s a relief that you know.”
An Byeong-tae replied calmly.
In fact, An Byeong-tae only resented Choi Jin-gu, the surgeon.
He was rather grateful to Jun-hoo.
Because Jun-hoo had taken his side in public.
And revealed that the surgery was wrong.
However, it was difficult to prevent the bad mood from spreading to all the staff in the hospital.
“After considering what attitude would be the best apology to the patient…”
Jun-hoo paused before continuing.
“We have concluded that the best thing to do is for us to perform the surgery again.”
“Do you know that you’re saying something ridiculous right now? You want me to trust a scammer again?”
“Yoon-jeong, calm down.”
“How can I calm down right now? My dad’s back is completely ruined because of these people!”
“Let’s hear what they have to say first.”
Yoon-jeong shut her mouth as An Byeong-tae gently persuaded her.
However, she was still not relieved, and she puffed out her cheeks with a red face.
‘So, this is the picture.’
Choi Jin-gu, who was watching the situation, smiled secretly.
How admirable it was that he made the mess and Jun-hoo was cleaning it up.
He even wanted to pat Jun-hoo on the back of the head if possible.
“First of all, I will be performing the surgery, not Professor Choi.”
“A young doctor?”
“Yes. I am also an expert in lumbar surgery. And I would like to offer another suggestion as an apology.”
“What is it?”
“We will not charge a single penny for the cost of the existing surgery and the new surgery. Would this ease your anger?”
Jun-hoo said with a serious expression.
The success rate of Jeong-an depended on how sincerely Jun-hoo treated the other person.
In other words, the purity of the thoughts contained in the internal energy was the most important.
The reason for making the shocking declaration that he would not charge for the surgery was because he judged that he had to present these conditions for the patient to feel that the apology was sincere.
He didn’t know he would make such a shocking proposal.
An Byeong-tae and Yoon-jeong, who were caught up in Jun-hoo’s pace, couldn’t say anything.
They just stared at each other blankly.
It was Jun-hoo who captured the atmosphere.
* * *
Step. Step.
Jun-hoo and Choi Jin-gu came out of the hospital room.
As soon as they left the room, Choi Jin-gu overtook Jun-hoo and blocked his way.
“Director, are you out of your mind?”
“About what?”
“You’re saying that we’ll cover all the patient’s surgery costs. This is an absurd condition.”
Choi Jin-gu retorted sharply.
No matter how he thought about it, Jun-hoo was definitely crazy.
“If you make a mistake, you have to take responsibility. Isn’t that the right attitude? And is this someone else’s business? Aren’t I cleaning up the mess that Professor Choi made?”
Jun-hoo also launched an offensive.
The two men’s eyes collided in the air, sparks flying.
The atmosphere was so fierce that the staff, patients, and guardians who were passing by avoided them.
“No, I appreciate it, but it’s still difficult if it’s like this.”
“What’s difficult?”
“Will the head of the accounting department, no, the vice president of medical affairs, just let this go? It’s not just a few pennies, it’s a loss of at least ten million won [approximately $7,500 USD].”
“Imagine the patient files a medical lawsuit and our hospital’s reputation deteriorates. How much will that cost?”
“Ha… you’re frustrating.”
Choi Jin-gu pounded his chest.
This development was unexpected not only by Choi Jin-gu but also by Vice Professor Kim Han-sang.
Who would have thought that things would get so twisted like a pretzel?
Should he be happy that Jun-hoo is digging his own grave?
Or should he stop Jun-hoo from destroying the reputation of the neurosurgery department?
Choi Jin-gu couldn’t figure it out.
“I’ll make the decision and take responsibility. Professor Choi, stay out of it.”
“Stay out of it? You’re telling me, the person involved?”
“Then will you make the decision and take responsibility yourself?”
Choi Jin-gu swallowed hard at Jun-hoo’s eerie eyes.
His spine tingled as if he had seen a horror movie.
The atmosphere when he was persuading the patient and the atmosphere now were 180 degrees different.
It was as if he was a completely different person.
‘What is this unpredictable guy?’
“I asked you. Do you have the courage to decide and take responsibility for this?”
“That’s…”
“You can’t, right?”
“……”
Silence was a tacit affirmation.
To be honest, Choi Jin-gu had caused the accident, but he had no idea how to fix it.
“If you’re going to talk in the future, be prepared. I don’t tolerate the habit of controlling others like a long-term chess player and slipping away when the results are bad.”
Since he had nothing more to say, Jun-hoo walked past Choi Jin-gu.
Was it thanks to Jun-hoo’s sincerity and Jeong-an?
The patient cautiously allowed the surgery. Now, all that was left was for Jun-hoo to restore the patient’s back.
-No. Why are you making things difficult for yourself? Choi Jin-gu caused the accident, so why don’t you let him solve it?
Someone might complain and ask Jun-hoo that.
Of course, that method was the most comfortable.
But Jun-hoo was looking beyond that.
Jun-hoo wanted to use this spinal reoperation to inform other professors of his expertise in cervical and lumbar spine.
Many doctors were still skeptical about Mayu’s boost-up program.
How can you learn all the subspecialties in just one year?
Through this surgery, the professors would see with their own eyes that Jun-hoo had amazing skills in fields other than the brain.
And it was to protect Jun-hoo’s own reputation.
Let’s say that as soon as Jun-hoo was appointed as the director, a faulty surgery occurred in the neurosurgery department and this became an issue.
Jun-hoo’s incompetence could be highlighted.
Even if the surgery was performed before Jun-hoo’s appointment, he could be unfairly accused.
That’s what politics is all about.
Finally, it was to attract the moderate professors in the department.
Not all the professors in the department were sycophants of Vice Professor Kim Han-sang.
If so.
By showing that he was correcting and taking responsibility for Choi Jin-gu’s mistakes, he could win their hearts.
‘Actually, the top priority is to solve the patient’s unfair situation.’
Jun-hoo muttered inwardly and left the ward.
Choi Jin-gu seemed embarrassed by the drastic condition that he would not receive any treatment fees from the patient…
Jun-hoo had already prepared a solution for that.
It was never Jun-hoo’s style to recklessly crash into things and watch the situation.
“Director, over here!”
When he arrived at the first-floor lobby, a familiar face waved his hand.
It was Ah-young.
He had decided to have lunch with Ah-young.
“Director, I’ll treat you to lunch today to celebrate your appointment.”
“I refuse. You’re going to tell me to eat bread, aren’t you?”
“Tsk, you caught me. Then what do you want to eat?”
“Let’s eat Korean food today.”
Jun-hoo moved to the basement 1st floor food court with Ah-young.
Three days passed since then.
* * *
Despite the strong opposition from Vice Professor Kim Han-sang’s aides, Jun-hoo pushed ahead with the no-cost back surgery.
Because Jun-hoo was the director.
They had no choice but to do what Jun-hoo told them to do.
After the morning rounds, Jun-hoo went straight to the operating room.
Today was the day to reoperate on the long-awaited patient An Byeong-tae.
“Director, are you really okay with this?”
Yoon-chan, a first-year resident who was walking next to Jun-hoo, asked cautiously.
“I’ve heard so many people say it’s not okay that I don’t know what it means?”
“That’s…”
Yoon-chan looked at Jun-hoo and continued.
“Isn’t back reoperation difficult? The back structure is weakened because it has been operated on once.”
“Of course. That’s right.”
“I’m curious why you decided to do the reoperation with endoscopic surgery.”
“Because of the patient’s recovery.”
Jun-hoo answered without hesitation.
Choi Jin-gu had already made an open incision in the patient’s back and operated.
If he made an open incision again, the patient’s recovery would be even slower considering his age.
Of course, the surgery would be more difficult.
It would be difficult to deal with emergencies, but it didn’t matter.
Jun-hoo had the ability to overcome this.
After the small talk, they arrived at the operating room.
Jun-hoo scrubbed (disinfected before surgery) and put on the disinfection equipment.
There was no tension or trembling.
Rather, he was happy that he could solve the complicated political strife between the professors in the department with this surgery.
Wee-ing.
Wee-ing.
As he entered operating room number 8, white disinfectant smoke poured from the ceiling.
Jun-hoo entered the operating room triumphantly.
The air in the operating room was cool.
Every time he inhaled, the pungent smell of disinfectant stung his nose.
Of course.
The surgery preparation was already complete.
The patient was lying on the operating table and was under general anesthesia.
The scrub nurse and other staff were also in their places.
But something was wrong.
He had designated a third-year who had been dispatched from Seoul as the first assistant, but another friend was standing in that place.
“Who are you?”
“Ah… I’m a neurosurgery intern.”
“You’re an intern, why are you there?”
“I’m… I’m sorry.”
The intern smiled awkwardly with his eyes and moved sideways like a crab.
Jun-hoo clicked his tongue.
“No. I’m asking why you came into the operating room.”
“Ah… I heard that another professor urgently changed the staff. He said he needed a third-year doctor. So, I came in instead.”
Jun-hoo frowned at the intern’s answer.
‘Look at these sly people?’
‘Are you telling me to go screw myself?’
‘How dare you try to switch the staff?’